Frequently Asked Questions
Here you’ll find answers to all common questions. If you still can’t find an answer to your question, you can contact us at any time using the contact form.
General information
Why should I use the MARCO TOZZI online store?
Why should I use the MARCO TOZZI online store?
My Account
What are the benefits of registering?
What are the benefits of registering?
How do I sign up?
How do I sign up?
I forgot my password—what should I do now?
I forgot my password—what should I do now?
Contact us
I have a question - who can I contact?
I have a question - who can I contact?
Purchase process
Can I place an order by email, fax, or phone?
Can I place an order by email, fax, or phone?
How do I place an order as a new customer?
How do I place an order as a new customer?
Is there a quick shopping feature?
Is there a quick shopping feature?
I'm looking for a specific item. What's the fastest way to find it?
I'm looking for a specific item. What's the fastest way to find it?
Can I cancel my order?
Can I cancel my order?
Can I cancel the purchase early?
Can I cancel the purchase early?
Is there a minimum order amount per customer?
Is there a minimum order amount per customer?
What happens after I complete my order?
What happens after I complete my order?
Shipping and Delivery
What delivery options does the MARCO TOZZI online shop offer?
What delivery options does the MARCO TOZZI online shop offer?
Has my order been received?
Has my order been received?
How much are the shipping costs in the MARCO TOZZI online store?
How much are the shipping costs in the MARCO TOZZI online store?
When can I expect my order to be delivered?
When can I expect my order to be delivered?
Where is my order right now?
Where is my order right now?
Which countries do you deliver to?
Which countries do you deliver to?
Is it possible to cancel the purchase agreement? And how long is my right to cancel?
Is it possible to cancel the purchase agreement? And how long is my right to cancel?
I wasn't able to accept my package during the first delivery attempt. What are my options?
I wasn't able to accept my package during the first delivery attempt. What are my options?
Can I provide an alternative shipping address?
Can I provide an alternative shipping address?
Can I also have my order sent to a (Post Office branch) or parcel collection point?
Can I also have my order sent to a (Post Office branch) or parcel collection point?
Complaints and returns
I have received a damaged item - what can I do?
I have received a damaged item - what can I do?
I have received a damaged item - can I exchange it?
I have received a damaged item - can I exchange it?
How do I return a damaged item?
How do I return a damaged item?
Can I return an item I have already received?
Can I return an item I have already received?
Are there any costs for me in the event of a return?
Are there any costs for me in the event of a return?
Will I be notified as soon as the returned item has arrived?
Will I be notified as soon as the returned item has arrived?
How long does it normally take for my refund to be processed?
How long does it normally take for my refund to be processed?
Payment Methods
What payment methods are available in the online store?
What payment methods are available in the online store?
How can I redeem a discount code?
How can I redeem a discount code?
Discount Codes
How many times can I use a discount code?
How many times can I use a discount code?
Can I combine a discount code with other discount codes or promotions?
Can I combine a discount code with other discount codes or promotions?
How do I redeem a discount code?
How do I redeem a discount code?
Can I cash out a discount code?
Can I cash out a discount code?
How long is my discount code valid?
How long is my discount code valid?
Can I share a discount code?
Can I share a discount code?
System requirements
Which browsers does the MARCO TOZZI online store support?
Which browsers does the MARCO TOZZI online store support?
Are there any other system requirements?
Are there any other system requirements?
Is my data encrypted in the MARCO TOZZI online store?
Is my data encrypted in the MARCO TOZZI online store?
Can I prevent cookies from being set?
Can I prevent cookies from being set?
What are cookies?
What are cookies?